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Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the discoloration. Please call and report this discoloration to our office.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.